Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.6
Our rating is based on 15 comments from 38 reviews.
5.0
Slight delay in delivery of car, but I was well looked after by Paul and Nathan.
5.0
Staff were very good, very easy, no confusion and exactly what I expected
5.0
Paul is a credit to Elms .
5.0
Excellent dealership experience
3.5
Although I am definitely satisfied overall I did find being passed from one member of staff to another a bit tedious. However I do appreciate each has their own specialist area and it has to be that way.
3.5
Dissapointed in how paintwork finish was not picked up. Still wiating to hear when the headlight will be fixed
5.0
Great service and very helpful.
5.0
They did exactly what they said they would, no more could be asked
5.0
Very impressed with how organised they were and how they made sure i understood everything and gave a great experience up till the very end
5.0
Perfect sale in my mind, helpful and interested sales team. Good communication and no rush you actually feel valued
5.0
As always I am made to feel at ease and treated with courtesy and professionalism.
5.0
Emma kept me inform throughout and was very prompt in answereing all my queries. Despite the cheesiness of the handover, it was cool Great service.
5.0
Excellent customer care and service
Our service rating is 4.3
Our rating is based on 42 comments from 94 reviews.
2.0
My parents took the vehicle for me and stated that they didn't want any other work doing yet they cleaned it and performed checks that I didn't require.
4.0
It was very good. They had no record of me booking in. I had done this through mini assist.
4.0
The job was done well and promptly. A sales person asked to see me, The sales person didnt persue the oppertunity offered two cars that were in the showroom and nothing else and no follow up.
1.0
Car was returned uncleaned after being told it had been valeted, poor communication on the day of booking
5.0
I was more than satisfied with my experience at Elms Cambridge my courtesy car had been pre booked, the details of the MOT, full valet service and details relating to the service periods were all fully explained by extremely professional staff.
2.0
Dealer was given car on the Fri for work on the Mon, it took 3 days to fix the leak and another day to advise the replacement tyre is no longer available
4.0
They managed to fit me in the date was mixed up.
5.0
I was looked after. Excellent service.
4.5
Good all round, cheaper than expected, took time to explain everything
4.0
The relocation of the dealership is inconvenient.
5.0
good pick up and return service, impressed with the dealership team, very good listeners, work carried out in an efficient manner
4.0
Forgot to do the squeak and the the fact that the nearside tyre loses pressure
5.0
Excellent, attentive service.
5.0
Friendly, efficient and professional
5.0
they were very welcoming and helpfull . they explained the mot work well and the vehicle work was completed on time
3.5
It was not made clear to me when I booked my appointment for a recall to replace coolant pump that it was not really a 'waiting appointment', however work was completed within 3hrs.
5.0
Much better than previous experience at Specialist Cars, Stevenage friendly, helpful staff, prompt service, no pressure to buy additional services.
5.0
They were very good, they have had a look at the bonnet catch.
4.0
Since the visit was for a recall, I think it is unacceptable that I was expected to pay for fuel on the courtesy car provided, especially when I have already used my fuel to drive to Elms in the first place
5.0
Everything went like clockwork it was very good.
5.0
Had been promised courtessey car had to wait 2wks for appointment , but I was told on arrival one had not been saved. Luckily, the workshop were able to attend the to the car immediately. All sales peopl are extremely helpful and friendly.
5.0
Good environment in which to wait this service was undertaken whilst I waited. Staff very attentive.
1.0
Booked in re recall.Told it would take 2 hours and I could wait. On arrival told it would take approx 6 hours Journey to 46 miles round trip so not an option to return home. Recall letter also states work will take 2 hours. Very unsatisfactory.
5.0
Everything was completed on time and exactly as explained to me on the phone thank you to all at Elms Cambridge
2.0
The visit was for a winter summer tyre swap. Despite being told that my summer tyres were at the dealer they weren't again . I was given a courtesy car and mine bought to my work later which was fine but it would have nice to be right first time.
2.5
Loan car was filthy dirty and fuel on one bar on collection
4.0
Forgot to order part for car brake service, was called after working hours to be told to bring loan car back before noon next day causing me to close my business
5.0
It was good customer service especially the pick up service
5.0
They make you feel special.
5.0
The front of house staff were very friendly and reasured my beloved car would be okay. Massive thank you to Peter and Matthew. They kept me informed as to what was going on with my car and reasured me to the end Thank you boys.
4.0
Newspapers would be useful while waiting
1.0
I was told a brake fluid service was needed. This was carried out, but some weeks later I was to discover your mechanic had failed to tighten the nuts and the car was leaking brake fluid. This incompetence could have killed me.
4.0
Would have been completely satisfied but rear seats were not put back into position. Left down for some reason.
5.0
Very friendly and welcoming plus free sticky buns nice
5.0
The service was good.Peter was very patient and helpful.
2.5
Last timeI was disappointed with them because of the issue with the gearbox.